Frequently Asked Questions

What is a Skilled Nursing Facility?

A Skilled Nursing Facility (SNF) is commonly referred to as a Nursing Home. A SNF provides 24/7 care to individuals who may be recovering from a fall, a stroke, joint-replacement surgery, or those that live with a chronic illness. An individual can stay in a SNF for a few weeks to a few years. Because of the length of stay at a SNF, the facility not only provides nursing services, but it also provides dietary services, rehabilitation services, and daily activities. For some residents, this is their permanent home, so we create a warm and familiar environment, and for others who are with us for a short period of time, we aim to provide a therapeutic environment.

When Can I Visit my Loved One?

Visiting hours at Alta Skilled Nursing and Rehabilitation Center are at any time throughout the day and night. As long as the Resident is willing and able to have visitors, you are more than welcome to visit our facility.

How cAn I get in Contact with my Loved one?

Each Resident room has a phone! To get in touch with your loved one, call 775-828-5600, and you will be put through to their room. If your loved one is not able to answer the phone, our 24/7 nursing staff will be able to put you in contact with your loved one. Also, if your loved one carries a cell phone, don’t hesitate to call it directly.

What Can I do when I visit my loved one?

Visiting your loved one in our Nursing Home should be similar to when you spent time with your loved one while they weren’t in the Skilled Nursing Facility (SNF). Although the setting is different, you can participate in any offered activities, you can eat in the dining hall with your loved one, or you can stay in the room with your loved one and watch TV. We encourage visitors to bring activities, such as cards, photographs, or games to help your loved one feel relaxed.

What is a Care Conference?

A Care Conference is a meeting held between leaders from our different departments (Nursing, Dietary, Therapy, Activities, and Social Services), the Resident, and the Resident’s family. Depending on the length of stay from the Resident, the Care Conference will be held annually or quarterly. At the Care Conference, we will discuss milestones, goals, improvements, and concerns.

What insurance Do you take at Alta?

Alta accepts a number of insurances, including Medicaid, Medicare, Hospice, Senior Care Plus, Washoe County, and Veteran’s Affairs. We also accept Private Insurance or Private Pay. Our Business Office Manager will be able to assist you and your loved one throughout the on-boarding process.

Resident Frequently Asked Questions